Terms & Conditions

Welcome to Vibe Fit. We thank you for choosing us to accompany you on your journey towards an active and conscious lifestyle. By accessing and using our website vibefituk.com and making purchases through it, you agree to and undertake to respect the following Terms and Conditions. Please read them carefully.

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Our philosophy is based on the belief that by vibrating in harmony with our environment and our inner well-being, we can achieve a healthier, fuller, and more conscious life. These terms are designed to ensure a clear, fair, and transparent experience for our entire community.

These Terms and Conditions govern the use of the Site and the purchase of products offered on it. Vibe Fit provides you with a curated selection of ecological sportswear and casual clothing, facilitated through our network of partner manufacturers and distributors.

By using this Site, you agree to:

• Use the Site exclusively to make legally valid inquiries or orders.

• Not place any false or fraudulent orders.

• Provide us with your email address, postal address, and/or other contact details truthfully and accurately. You consent to us using this information to contact you if necessary (see our Privacy Policy).

• Be of legal age and have the legal capacity to enter into binding contracts.

At Vibe Fit, we strive to inspire a lifestyle in harmony with nature. Therefore, our product selection reflects this commitment.

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• Availability: All product orders are subject to their availability from our supply partners. Due to the nature of our logistics model, exceptional stock shortages may occur. In case of supply difficulties or if an item is not available, we will notify you as soon as possible and offer you the option to wait, replace the product with one of similar characteristics, or refund the full amount you have paid.

• Presentation: We have made every effort to display the colours and images of our products as accurately as possible. However, we cannot guarantee that the display of colours on your device's monitor will be exact.

1. Selection: Choose the items you want and add them to the shopping cart.

2. Processing: Proceed to checkout and complete the contact and shipping information.

3. Payment: Choose your preferred payment method. You will be redirected to the corresponding payment gateway to complete the transaction securely.

4. Confirmation: You will receive an email confirming the receipt of your order ("Order Confirmation"). This does not mean that your order has been accepted, but that we have received your offer to purchase.

5. Shipping Confirmation: The acceptance of the order will be formalised when you receive a second email informing you that the product has been shipped ("Shipping Confirmation"), detailing the tracking information provided by our logistics partner.

The prices of the products are those stipulated at any given time on the Site, except in cases of obvious error. Prices include applicable taxes but exclude shipping costs, which will be added to the total amount.

At Vibe Fit, every order is the beginning of a journey towards a more conscious lifestyle. We want your experience to be clear and positive from the moment of purchase until you receive your products. Below, we detail our shipping process.

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• 5.1. Processing and Production Times We believe in conscious production and avoid overproduction. Therefore, many of our items, especially clothing, are created on-demand especially for you once you place your order.

  • Production Time: This process can take between 2 and 7 business days. During this time, our production partners prepare your item, ensuring its quality before shipping it.

  • Notification: You will receive an email notification once your order has been processed and is ready to be shipped.

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• 5.2. Shipping Times and Costs Once your order is prepared, it is handed over to our logistics partner for shipment.

  • Estimated Shipping Times:

    • Domestic Shipping: [e.g., 3-5 business days]

    • International Shipping: [e.g., 7-21 business days]

  • Important Notice: These timeframes are estimates provided by the carriers and may vary. We cannot guarantee an exact delivery date, as delays may arise from the logistics operator, customs processes, or force majeure events. We appreciate your patience and understanding, knowing that your product is moving towards you.

  • Shipping Costs: Shipping costs are calculated automatically during the checkout process, based on the weight of the package and the destination address. You will see the total cost before confirming your purchase.

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• 5.3. Multiple Shipments To offer you a diverse range of products and ensure efficient delivery, we collaborate with a network of production and logistics partners. If your order includes several items, they may be shipped separately from different locations. In this case, you will receive multiple "Shipping Confirmation" emails with individual tracking numbers for each package, at no additional cost to you.

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• 5.4. Tracking Your Order You will receive a tracking number via email as soon as your order is dispatched. You can use this number on the corresponding carrier's website to track the progress of your delivery.

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• 5.5. Shipping Address and Customs

  • Correct Address: It is the customer's responsibility to provide a complete and correct shipping address when placing the order. Vibe Fit is not responsible for undelivered or returned orders due to errors in the address provided. If a package is returned for this reason, the reshipment costs will be borne by the customer.

  • Customs and Import Taxes: For international orders, the customer is responsible for any customs fees, duties, or import taxes that may apply in the destination country. Vibe Fit has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information.

At Vibe Fit, your satisfaction and well-being are our top priority. Each item is specially prepared for you in collaboration with our network of production and logistics partners. For this reason, we ask you to read our policy carefully and review your order thoroughly before finalising it.

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• 6.1. Defective, Damaged, or Incorrect Products If you have received an item with a manufacturing defect, damaged during transport, or if it does not correspond to what you ordered, we are committed to finding a solution.

  • Notification Period: You must contact us within a maximum of 14 calendar days from the date of receipt of the product. After this time, we cannot guarantee the processing of the incident.

  • Claim Procedure: To start the process, please send an email to [Your contact email] with the following information:

    1. Order number.

    2. A clear description of the defect or error.

    3. Clear photographs and videos that plainly show the defect on the product and, if applicable, the original packaging. This evidence is essential for us to manage the incident with our logistics partner.

  • Evaluation and Solution: Once your claim is received, our team will evaluate it together with our production partner. If the claim is approved, we will offer you, at no cost to you, one of the following solutions:

    • The shipment of an identical replacement product.

    • A full refund of the amount of the defective item.

  • No Physical Return: In most cases of defective products, and to act in a more environmentally conscious way, it will not be necessary for you to return the item to us. We will confirm whether you should dispose of it or if an exceptional collection will be coordinated.

• 6.2. Returns for Other Reasons (Change of Mind, Incorrect Size) Since each product is created on-demand specifically for your order, our ability to accept returns for reasons unrelated to product quality is limited.

  • Size Guide: We strongly recommend that you consult our size guide, available on each product page, before making your purchase to ensure the perfect fit. The choice of an incorrect size by the customer is not considered an error on our part.

  • Change of Mind: We do not offer returns or exchanges if you simply change your mind about the product (right of withdrawal), due to the custom nature of the production of each item.

  • Exceptions: If you have any special circumstances, please contact us. Although our policy is strict, we want your experience to be positive and will analyse your case individually.

• 6.3. General Refund Conditions

  • Approved refunds will be processed through the same payment method used in the original purchase within 5 to 10 business days from the approval of the claim.

  • Original shipping costs are non-refundable, except in cases covered by section 6.1.

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By making a purchase at Vibe Fit, you accept the terms of this returns and refunds policy.

All content on the Site, including the name "Vibe Fit", logo, texts, graphics, and images, is the property of Vibe Fit or its licensors and is protected by intellectual property laws. Its reproduction or use without our express consent is prohibited.

Unless otherwise provided in the applicable legislation, our liability in relation to any product purchased on our Site will be strictly limited to the purchase price of said product.

Because we operate as intermediaries with a network of suppliers, we will not be liable for indirect damages that occur as a side effect of the main losses or damages, nor for breaches or delays caused by events that are beyond our reasonable control (force majeure).

We reserve the right to revise and modify these Terms and Conditions at any time. You will be subject to the policies and conditions in force at the time you use the Site or place each order.

For any controversy that may arise from the use of the Site or purchase contracts, the parties submit to the jurisdiction of the courts corresponding to the consumer's domicile.