FAQ

Hello! We're happy you're interested in Vibe Fit. Here we have gathered the answers to the most common questions to help you have a clear and harmonious experience with us.
1. What is the Vibe Fit philosophy? At Vibe Fit, we believe we can achieve a healthier and fuller life by vibrating in harmony with our body and nature. That's why we offer you ecological sportswear and casual clothing that inspires you to live an active and conscious life, whether through movement or simply by improving your day-to-day.

2. Why are your products described as ecological? Our commitment is to conscious production. We collaborate with suppliers who use sustainable materials and, most importantly, many of our items are created on-demand. This means your garment is produced especially for you when you order it, avoiding overproduction and resource waste.

3. How can I find the right size? To ensure the perfect fit and avoid unnecessary returns, we have included a detailed size guide on each product page. We strongly recommend that you measure a garment of your own that you like the fit of and compare those measurements with our chart before placing your order.
4. What payment methods do you accept? We accept major credit and debit cards (Visa, MasterCard, American Express), as well as payments through PayPal for a secure and fast transaction.

5. How do I know if my order has been placed successfully? Once you complete your purchase, you will receive an Order Confirmation email with all the details. If you can't find it in your inbox, please check your spam folder.
6. What are the shipping times? Our process consists of two stages to ensure conscious production:

Production Time (2-7 business days): Your item is created especially for you.

Shipping Time: Once produced, shipping takes approximately [e.g., 3-5 business days for domestic shipping] and [e.g., 7-21 business days for international shipping].

You will receive a Shipping Confirmation email with a tracking number as soon as your order is on its way.

7. Why did my order arrive in multiple packages? To offer you a wider variety of products, we collaborate with different production partners. If your order includes several items, they may be shipped separately from different locations to speed up delivery. Don't worry, this comes at no extra cost to you, and you will receive a tracking number for each package.

8. Do you ship internationally? What about customs? Yes, we ship to many countries! Please note that for international orders, the customer is responsible for any customs fees or import taxes that may apply in the destination country. We recommend checking with your local customs office if you have any doubts.
9. What do I do if my item arrives damaged or is incorrect? Your satisfaction is our priority. If your product has a manufacturing defect or is not the one you ordered, please contact us within 14 days of receipt at [Your contact email]. It is very important that you attach clear photos of the defect and your order number. We will evaluate your case and offer you a replacement or a full refund at no cost.

10. Can I return an item if I don't like it or if I ordered the wrong size? Since each product is created on-demand specifically for you, we cannot accept returns for a change of mind or for choosing the wrong size. That's why we strongly insist that you consult our size guide before buying. We want you to love your product and for it to be perfect for you from the very first moment.